Frequently Asked Questions
Everything you need to know about bringing Tons of style into your home.
What is the typical delivery timeframe for furniture orders?
Standard shipping usually takes 5-10 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.
Do you offer a warranty on your home goods?
Yes, all Tons furniture pieces come with a 1-year limited warranty covering manufacturing defects and structural integrity under normal residential use.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in original packaging and unassembled. Please note that custom upholstery and final sale items are non-returnable.
How can I track my shipment?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna and Affirm for larger purchases.
Are the materials used in your products sustainable?
Tons is committed to quality and ethics. We prioritize FSC-certified wood, OEKO-TEX certified textiles, and recycled packaging materials whenever possible.